Try this Fix It Tool first from Microsoft. I don’t know if
this will fix it but it could.
https://support.microsoft.com/en-us/kb/3038627
Last time I deleted the cache files for SharePoint and
resynced the libraries to fix syncing issues. This is going to remove the
synced files from the computer. The user will no longer have access to the
SharePoint libraries until you sync them again from the web interface. Please
set the expectation that this will have to download all of the content again
from the SharePoint site and the user may experience some slowness until that
is done.
Follow these steps:
1. Stop Sync For All Folders.
a) Right click the “OneDrive for Business” Icon
in you task bar.
b) Click “Stop Syncing a folder”, to let a popup window appear which lists all
the document libraries.
c) “Stop syncing” all the libraries. After that, none of the document libraries
will be listed in the popup window.
2. Backup all the local documents & files
in your document libraries to another place. This may not be necessary but I
just renamed the folders for the files with a .old at the end.
3. After the backup work is done, remove the original documents & files in
your local OneDrive for Business folder.
4. Cache clearing for OneDrive for Business.
a) Right click on the Windows status bar,
select Start Task Manager, and get a list of running processes by clicking the “Processes”
tab.
b) Verify that none of the following processes are running, if they are running
please right-click and End Process.
groove.exe
msosync.exe
msouc.exe
winword.exe
excel.exe
powerpnt.exe
5) Close all the application you are
running in you system. (Word, Excel, Power Point, etc…)
6) Give yourself an administrator role as
follows:
Click the start button and type cmd in the
search bar. When cmd.exe appears in the results, right-click it and select Run as Administrator.
7) At the command prompt, delete the
Office file cache and Spw folders by issuing four commands as follows:
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\15.0\”
and then press the Enter key.
Type “rmdir OfficeFileCache /s” and then press the Enter key.
Type “cd %USERPROFILE%\AppData\Local\Microsoft\Office\” and then press the
Enter key.
Type “rmdir Spw /s” and then press the Enter key.
8) If you get an error when executing
either rmdir command, one of the .exe processes is probably still running.
Correct the problem by returning to the Task Manager (step 2), stopping the
processes, and then removing the directories as described previously.
9) Reboot the Computer.
When above steps are done and with no
errors, please go to your online libraries and sync them again.
After you sync the libraries again the issue should be resolved.